SM is a website/server we have which hosts Digital Content... Mostly movies/DVD's for resources for teachers to use in the classroom. Content can be searched for from our library catalog software...
Teacher "Emergency" question to me..." I'm in the Safari Montage for Hiroshima and it says today that the file is not available. I showed it yesterday. Any suggestions?" I logged in and had the same problem so I sent it on... | Our tech guy's response"I am actually sitting in the server building waiting for a call back from SAFARI Montage support right now. We upgraded supplemental content drives this morning and it did not go as expected, but they haven’t figured out the problem yet. I had tested some of the content to make sure at least it still played, and what I tested worked, but this makes me think that maybe it is a bigger problem than I thought" |
My response... UPDATES HAPPENed!
2 hrs later...
"It has been determined by tech. support that the SAFARI Montage server software needs to be upgraded to resolve the problems we are having. The upgrade process takes several hours. Since about ¾ of the content in SAFARI Montage is currently unplayable and will remain that way until the software and hardware upgrades have been performed, I have asked them to begin the upgrade immediately rather than waiting until after-school hours."
"It has been determined by tech. support that the SAFARI Montage server software needs to be upgraded to resolve the problems we are having. The upgrade process takes several hours. Since about ¾ of the content in SAFARI Montage is currently unplayable and will remain that way until the software and hardware upgrades have been performed, I have asked them to begin the upgrade immediately rather than waiting until after-school hours."
SM is a great tool and the guy who runs it is great too. But that does not help with the frustrations of a teacher not be able to play a simple video in her classroom!
